Exchanges and Returns
At Art in Bags, we want you to be confident in every purchase. The conditions applicable to exchanges and returns depend on whether the purchase was made through our online store or in person at our physical store.
See below for the policy corresponding to your purchase.
ONLINE PURCHASES
Right of free withdrawal
For purchases made through our online store, the consumer has 14 calendar days to exercise the right of free withdrawal, without needing to state any reason.
The period begins the day after the consumer, or a third party indicated by them who is not the carrier, physically receives the product.
To exercise the right of free withdrawal, you must communicate your decision to Art in Bags before the end of this period via:
You can do so via an unequivocal statement or by using our free withdrawal form.
How to make a return
After communicating your intention to exercise the right of free withdrawal, you must return the product without undue delay and within the applicable legal period.
We recommend that the product be returned:
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in good condition;
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with the tags, where applicable;
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with the accessories that accompany it;
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preferably in its original packaging.
The consumer may handle the product to the extent necessary to verify its nature, characteristics, and functioning.
If the product shows depreciation resulting from handling that exceeds what is necessary for this verification, the legal rules regarding consumer liability for such depreciation may apply.
Cost of return
Unless otherwise indicated by Art in Bags, the direct costs of return are borne by the customer.
Before sending any return, we recommend that you contact:
contato@artinbags.pt to receive return instructions.
Refund
Following the valid exercise of the right of free withdrawal, Art in Bags will refund payments received from the consumer under the terms of applicable law.
The refund will generally be made using the same payment method used for the purchase, unless expressly agreed otherwise.
The refund may be withheld until the returned products are received or until the consumer provides proof of having sent them, whichever occurs first.
When legally applicable, the costs of standard delivery chosen at the time of purchase will also be refunded.
If the consumer chose a more expensive delivery method than the standard method provided by Art in Bags, the additional costs will not necessarily be refunded.
Exceptions to the right of free withdrawal
The right of free withdrawal does not apply to situations that are legally excluded from its regime.
When a specific exception is applicable to a product, this information will be indicated to the consumer before the completion of the purchase.
Defective products or lack of conformity
If you receive a product that shows a lack of conformity, is defective, or does not correspond to the advertised characteristics, please contact us via:
Please provide the order number and, whenever possible, send photographs or videos that allow us to analyze the situation.
Products sold by Art in Bags benefit from the legal rights relating to conformity guarantee.
In case of lack of conformity, the rights and solutions provided for in applicable Portuguese and European legislation will be applied.
Depending on the situation and as legally provided, these rights may include repair or replacement of the product, proportional price reduction, or termination of the contract.
Exchanges of products purchased online
The legal right applicable to online purchases is the right of free withdrawal, not a general right to exchange for another product.
Therefore, if you wish for another model, color, or product due to preference or change of mind, you may exercise the right of free withdrawal as described above and then make a new purchase.
Art in Bags may accept commercial exchanges in certain situations, according to the conditions communicated to the customer, without prejudice to the consumer's legal rights.
IN-STORE PURCHASES
Purchases made in person at our physical store are subject to different rules than purchases made remotely.
Exchanges due to change of mind
For purchases made in person at our store, there is no general legal right to return or exchange merely due to regret, change of mind, or choosing another product.
Therefore, Art in Bags generally does not accept exchanges or returns of products purchased in person simply due to a change of mind.
Should Art in Bags offer the possibility of a commercial exchange for a specific situation, the respective conditions will be communicated at the time of purchase.
Defective products or lack of conformity
The commercial policy above does not limit or exclude the consumer's legal rights.
If a product purchased at our physical store shows a lack of conformity, is defective, or does not correspond to the characteristics it should have, please contact us or visit our store so we can analyze the situation.
The rights provided for in Portuguese legislation regarding conformity guarantee apply.
Important
The physical store's commercial exchange policy does not limit, exclude, or replace the consumer's legal rights.
RIGHT OF FREE WITHDRAWAL FORM
To exercise the right of free withdrawal, the consumer may use the form provided by Art in Bags or submit an unequivocal statement communicating their decision.
The form can be requested via:
CONTACTS
Art in Bags
Rua Latino Coelho, 18
1050-137 Lisbon
Portugal
Email: contato@artinbags.pt
Phone / WhatsApp: +351 961 503 551
Opening hours:
Monday to Saturday
10:30 AM to 7:30 PM