FAQ - Frequently Asked Questions
Where is the Art in Bags physical store located?
Our physical store is located at:
Rua Latino Coelho, 18
1050-137 Lisboa
Portugal
We are open Monday to Saturday, from 10:30 AM to 7:30 PM.
Where do you ship?
We ship to countries in Europe.
For destinations outside Europe, please contact us before purchasing to check shipping feasibility.
How long does delivery take?
Within Europe, the estimated delivery time is up to 10 business days.
For destinations outside Europe, the estimated delivery time is up to 15 business days.
How do I track my order?
After shipping, you will receive a tracking code, whenever provided by the carrier.
How much does shipping cost?
The cost depends on the product and destination and is displayed during the checkout process.
As a general rule, orders over €149 qualify for free shipping, according to the conditions presented on the website.
Can I return an online purchase?
Yes. For online purchases, there is generally a 14-calendar-day period to exercise the right of withdrawal.
Please consult our Exchanges and Returns page for all conditions.
Can I exchange an in-store purchase?
For in-person purchases, there is no general legal right to exchange or return simply due to a change of mind.
Art in Bags may accept commercial exchanges in specific situations, according to the conditions communicated at the time of purchase.
Legal rights regarding non-conforming products remain applicable.
Are the products manufactured by Art in Bags?
Art in Bags operates through a curation process.
Our selection includes products from different brands, suppliers, and countries of origin, in addition to products from our own brand.
Do the products have a warranty?
Yes. Products sold by Art in Bags are covered by the applicable legal warranty rights of conformity.
How can I contact you?
Email: contato@artinbags.pt
Phone / WhatsApp: +351 961 503 551
Or visit us at our store in Lisbon.
Rua Latino Coelho, 18
1050-137 Lisboa
Portugal