Warranty and Compliance
At Art in Bags, we respect the legal rights of consumers regarding the conformity of the products sold.
ONLINE AND PHYSICAL STORE PURCHASES
The legal rights concerning the guarantee of conformity apply to products sold by Art in Bags, regardless of whether the purchase was made through our online store or in person at our physical store.
Products sold by Art in Bags benefit from the legal rights of guarantee and conformity provided for in applicable Portuguese and European legislation.
If a product shows a defect or lack of conformity, the consumer should contact us via:
Please indicate, whenever possible, the order number, a description of the problem, and photographs or other elements that may help in analyzing the situation.
After analyzing the case, the rights and solutions provided for in the applicable legislation will be applied.
Art in Bags' commercial policy does not limit or exclude consumers' legal rights.
This protection does not prejudice any other legal or commercial guarantees that may be applicable.
WHAT IS A LACK OF CONFORMITY?
A lack of conformity may exist, among other legally provided situations, when the product:
-
does not match the description provided;
-
does not possess the advertised characteristics;
-
is not suitable for the usual use of goods of the same type;
-
does not present the quality or performance expected under legally applicable terms;
-
presents a lack of conformity existing at the time of delivery.
WHAT TO DO IN CASE OF A PROBLEM?
Contact us via:
Please indicate:
-
Name;
-
Order number, where applicable;
-
Product;
-
Description of the problem;
-
Photographs or videos, when helpful.
For purchases made in the physical store, you can also go directly to our store.
CONSUMER RIGHTS
When there is a lack of conformity, the consumer benefits from the rights provided for in the applicable legislation.
Depending on the situation and applicable legal requirements, these may include:
-
repair;
-
replacement;
-
proportional price reduction;
-
contract termination.
The applicable solution will be determined according to the legislation and the specific circumstances of the case.
Legal warranty rights are not eliminated or reduced by any Art in Bags commercial policy.
CONTACTS
Rua Latino Coelho, 18
1050-137 Lisboa
Portugal
contato@artinbags.pt
+351 961 503 551
Monday to Saturday, from 10:30 am to 7:30 pm.