Shipping and delivery
At Art in Bags, we ship to various destinations in Europe and aim to make every order simple, secure, and transparent.
WHERE WE SHIP
We ship to countries within Europe.
If you wish to place an order for a country outside Europe, please contact us before purchase via:
We will be happy to check the shipping possibility, availability, and respective costs.
DELIVERY TIMES
Europe
The estimated delivery time is up to 10 business days.
Outside Europe
The estimated delivery time is up to 15 business days.
The stated deadlines are estimated and may vary due to external factors, including carriers, periods of high demand, weather conditions, customs procedures, or other circumstances beyond Art in Bags' control.
Without prejudice to the estimated deadlines indicated above, the maximum legally applicable delivery times will be respected.
SHIPPING COSTS
Shipping costs depend on the destination, product, and conditions applicable to the order.
The shipping cost will be displayed during the purchase process before the order is completed.
Generally, orders over €149 benefit from free shipping, according to the conditions presented on the website at the time of purchase.
Shipping conditions may be changed by Art in Bags for future purchases.
TRACKING
After the order is shipped, a tracking code will be provided to the customer, whenever available from the carrier.
The code will allow you to track the delivery status through the system provided by the respective carrier.
RESPONSIBILITY FOR DELIVERY
Except for legally provided situations, Art in Bags is responsible for the product until it is delivered to the consumer or a third party indicated by them who is not the carrier.
If the order is not delivered or is delivered damaged, please contact us via:
DELIVERY INFORMATION
It is the customer's responsibility to correctly provide the necessary delivery information.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, we may contact the customer to find a solution.
IN-STORE PICKUP
When this option is available during the purchase process, you can select to pick up your order at our physical store.
Rua Latino Coelho, 18
1050-137 Lisboa
Portugal
You should wait for confirmation that the order is ready for pickup before heading to the store.
ORDERS OUTSIDE THE EUROPEAN UNION
For shipments to countries outside the European Union, there may be taxes, customs duties, fees, or other charges levied by the authorities of the destination country.
When applicable, these charges are the responsibility of the recipient, unless expressly stated otherwise.
NEED HELP?
Contact us:
+351 961 503 551
Monday to Saturday, from 10:30 am to 7:30 pm.